Our Policy

Sandalwood Lodge Policy

Payment Terms

Payment is required in full on check in, and any additional charges such as laundry, bar etc at check out.

Rates Include

  • Bed and breakfast
  • Tea and coffee facilities in rooms with drinking water provided daily
  • Use of pool and gardens
  • Use of gym and sauna
  • Use of conferencing facility dependent on availability
  • Wifi access throughout

Rates Exclude

  • Drinks – including extra water, soft drinks and alcoholic drinks – operated on an honesty bar basis
  • Transfers and car hire
  • Phone calls, laundry, lunch, dinner

Registration, Check In and Out

Check in time is from 2pm on day of arrival. If possible we will endeavour to make rooms available earlier if necessary.

Check out time is 10am. If requested we will store guests luggage on the same day after this time at the guests risk and where possible allow them to continue enjoying the guest facilities for the remainder of that day.

All guests will be required to complete our guest registration form on arrival and we will need to get a photocopy of their passport.

Liability - Loss / Damage

Sandalwood Lodge’s liability is limited to its public liability insurance policy. The property is walled with electric fencing and a panic alarm system with a rapid response contract with Safeguard. There will be a guard on duty. Safes are provided in the guests’ rooms to lock up valuables. Use of any of the facilities, including swimming pool, gym and sauna is at guests’ own risk.

Visitors

If guests wish to bring visitors to Sandalwood Lodge, they are welcome to use the public areas such as the gardens, bar and lounge area, so long as they are considerate to other guests. They are not allowed in the rooms without prior consent from Management.

 

 

Modification Policy

If you need to change the date of arrival, please contact Sandalwood Lodge by no later than 24-hours prior to the booked date of arrival. If you need to change the date of departure, please advise Sandalwood Lodge by no later than 24-hours prior to the booked date of departure. For changes in the room category, room requirement(s), and/or other, please advise Sandalwood Lodge as soon as possible.

Cancellation Policy

24 hours or less of expected arrival – 100% of full reservation value

1 week to 24 hours – 50% charge

Otherwise no charge

 

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